Cancellation Policy Tutorials
Create a Cancellation Policy
Cancellation Policy Creation - No Free Period
Create a cancellation policy when there is no period during which the cancellation is free:
- In the Rooms & Rates section of the Extranet, click on “CREATE NEW” and then “Create cancellation policy”.
- Name the cancellation policy and in “FREE CANCELLATION PERIOD”, click “NO”.
- Add a “PENALTY VALUE” (in % or Nights), choose the “NO-SHOW POLICY”, and click “CREATE”.
Note: You can create a maximum of 7 cancellation policies.
Cancellation Policy Creation - Free Period
Create a cancellation policy when there is a free cancellation period:
- In the Rooms & Rates section of the Extranet, click on “CREATE NEW” and then “Create cancellation policy”.
- Name the cancellation policy and in “FREE CANCELLATION PERIOD”, click “YES” .
In “PENALTY RULES”, select the “PENALTY TYPE” (in % or Nights) and set the “PENALTY RULES”. Please note that you can create a maximum of 5 “PENALTY RULES”. - Choose the “NO-SHOW POLICY” and click “CREATE”.
Edit a Cancellation Policy
Once created, you will see an overview of all your cancellation policies in the “Cancellation Policies” tab of the Rooms & Rates section of the Extranet. You will be able to edit any of them by clicking on the 3 dots in the upper right corner of the card and then on “Edit”.
Link a Cancellation Policy to a Rate Plan
In the Rooms & Rates section of the Extranet, select the “Rate Plans” tab and click on the 3 dots in the upper right corner and then on “Edit”.
Click on “CANCELLATION POLICIES LINKED TO THIS RATE PLAN” to select the cancellation policy and click on “UPDATE”.
Note: You can link a maximum of 1 cancellation policy per rate plan.